What are your shipping options and delivery times?
We offer standard and expedited shipping options. Delivery times vary based on your location and the items ordered, typically ranging from 3–7 business days.
Do you offer bulk or commercial shipping for JanSan and Food Service supplies?
Yes! We cater to both individual buyers and commercial bulk orders. Freight and large-volume shipping options are available at checkout.
How Can I Cancel Or Change My Order?
Orders are processed quickly. If you need to make changes or cancel, please contact our support team immediately. Once an order enters the fulfillment stage, we cannot alter it.
Do I need an account to place an order?
You can check out as a guest, but creating an account allows you to track order history, save delivery addresses, and speed up future checkouts.
How do I initiate a return or report a damaged item?
If an item arrives damaged or incorrect, please reach out to our customer service within 48 hours of delivery with photos of the package, and we will arrange a replacement or refund.
What is your return policy?
We accept returns on most unused, unopened items in their original packaging within 30 days of delivery. Consumables, opened food-service items, and custom-ordered goods are generally non-returnable.