At The Men’s Authority, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we are here to help with returns and exchanges.

Return Eligibility

You may request a return or exchange if:

• You received a damaged or defective item
• You received the wrong product, color, or size
• The product does not match the description

To qualify:

• Requests must be submitted within 7 days of delivery
• Products must be unused and unworn
• Original packaging, tags, and accessories must be included

Non-Returnable Items

The following items cannot be returned:

• Used or washed products
• Clearance or sale items
• Customized or personalized products
• Products damaged after delivery due to misuse

Return Process

To initiate a return:

1. Contact our support team
2. Provide your order number
3. Explain the issue clearly
4. Attach product photos if required

After approval:

• Return instructions will be provided
• Returned products will be inspected
• Refund or exchange will be processed accordingly

Refund Processing

Approved refunds may take 5–10 business days depending on the payment provider.

Shipping charges are generally non-refundable unless the error occurred on our side.

Exchange Policy

Exchanges are available for:

• Size changes
• Defective products
• Incorrect items received

Exchange requests depend on product availability.

Contact Support

Email: jc@themensauthority.com
Phone: +1 (407) 243-8616